F.A.Q
can parts department get a brand i don't see on your website?
Yes, if you need something from a brand you don't see on our brands list send us an email with part numbers and we'll see if we can help you out.
I just placed an order, how long will it take to get my items?
Most items we sell are built-to-order specialty items. Wait times vary from a few weeks to months depending on the item and manufacturer production time. You will be contacted within 48 hours of placing an order with your ETA.
Once items are in stock we ship within 1-3 days and estimated delivery times are:
Domestic standard shipping, 1-7 business days
Domestic Freight, 3-10 business days
International, 5-30 days
Can i pick up in person in Los Angeles?
Yes, store pick ups are allowed for customers local to Los Angeles. Select "Will Call" as your shipping option when checking out.
Pick ups are by appointment only, typically M-F 9-5. Email us to schedule and for pick up address.
what forms of payment does parts department accept?
Methods of payment differ based on location.
Domestic Orders (U.S.):
Parts Department accepts major credit cards including VISA, MasterCard, American Express, and Discover. All credit card purchases are verified using your billing address for your protection. If would like us to ship your order to an address other than your billing address, please call your credit card company to add additional shipping addresses to your account.
We also accept wire transfers and zelle. If you need to pay wire or zelle email us for account details.
Affirm
We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees. Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.
Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
International Orders: (Outside of U.S.)
We accept wire transfer. Email us for account details. sales@art-of-attack.com
We DO NOT accept credit cards as a method of payment if you are outside of the U.S. NO EXCEPTIONS.
what shipping carriers does parts department use?
We ship through most major shipping companies like USPS, FedEx, UPS, DHL, OnTrac, and more. Depending on where your order is going, what size and weight the box is, and a couple other factors, we select the best option for your shipment to be on it's way to you. If you do not want us to use a specific postal carrier for your order, you can contact us and let us know but you are subject to any additional fees or postal charges that may occur.
In the event that your item is going by freight shipping, we will send it with a variety of different carriers. We work with some of the biggest freight companies like R+L Carriers, XPO Logistics, Central Transport, and more.
Do you ship international?
Yes we do. For international shipping check out using our websites "contact me for international shipping" option. We'll email you a shipping quote.
Import Duty/Tax is not pre-paid by Art of Attack. Import Duty/Tax is paid by the customer directly to the shipping company of choice when the parcel(s) land on their respective international territory.
Does parts department price match?
Generally, no. Most of our items are from speciality Japanese and European brands and there isn't a lot of wiggle room to adjust pricing.
Keep in mind if you're comparing our pricing to overseas sellers, typically shipping isn't included and might be several hundred depending on what type of product you're purchasing.
how do i get an update on an order?
After your order has been placed you will be emailed an order confirmation. This confirmation email will have a link to show you the tracking number and status of your package overall. You will also receive an email when your order has shipped to notify you of the tracking number.
If you want an update on a special order email us at sales@art-of-attack.com
Return / Cancellation policy
Returns:
We do not accept returns on items unless they arrive damaged.
IF a good-will return is approved the return is subject to a 25-50% restocking fee and are responsible for return shipping.
Cancellations:
Special order items can not be cancelled.
Orders that are being placed on a deposit-basis are subject to the same penalties as a special order item. This means that there are no cancellations of items ordered using this method once the order has been processed.
In the event that you do not pay the remainder of your balance after 30 days from the date Parts Department receives the item(s), Parts Department reserves the right to re-sell the items and retain your deposit.